CANCELLATION AND REFUND POLICY

Last Updated: March 20, 2025

1. INTRODUCTION

This Cancellation and Refund Policy outlines the terms and conditions for cancellations, returns, and refunds for products and services offered by Tabsyst Enterprise Solutions LLP ("Tabsyst," "we," "us," or "our"). Our goal is to ensure customer satisfaction while maintaining fair business practices.

2. ORDER CANCELLATION

2.1 Pre-Shipment Cancellation

For physical products:

• Orders can be cancelled at no charge before they enter the shipping process
• To cancel an order, contact our customer support team immediately with your order number
• Once an order has been shipped, it cannot be cancelled and must follow the return process outlined below

For digital products and services:

• Subscription services can be cancelled before the start of a new billing cycle
• One-time digital purchases cannot be cancelled once access has been provisioned
• Custom development projects can be cancelled subject to the terms in your service agreement

2.2 Cancellation of Enterprise Solutions

For enterprise-level implementations and solutions:

• Cancellation terms are specified in your Master Service Agreement or Statement of Work
• Cancellation fees may apply based on project stage and resources already allocated
• A written notice of cancellation is required according to the timeframe specified in your contract

3. RETURNS

3.1 Return Eligibility

You may return purchased products under the following conditions:

• The return request is initiated within 30 days of delivery
• The product is in its original condition, unused, and with all original packaging
• The product has not been damaged after delivery
• Software or digital products with activated licenses are not eligible for return
• Custom-configured or customized products are not eligible for return unless defective

3.2 Return Process

To initiate a return:

1. Contact our customer support team at mail@tabsyst.com with your order number and reason for return
2. You will receive a Return Merchandise Authorization (RMA) number and return instructions
3. Package the product securely in its original packaging with all accessories and documentation
4. Clearly mark the RMA number on the outside of the package
5. Ship the package to the address provided in the return instructions

3.3 Return Shipping

• For defective products or incorrect shipments, Tabsyst will cover the return shipping costs
• For customer-initiated returns, the customer is responsible for return shipping costs
• We recommend using a trackable shipping method for all returns

4. REFUNDS

4.1 Refund Processing

• For approved returns of physical products, refunds will be processed within 14 business days of receiving the returned item
• For digital services, refunds will be processed according to the specific terms of the service
• Subscription services will be refunded on a prorated basis for the unused portion, if applicable

4.2 Refund Methods

Refunds will be issued using the original payment method:

• Credit/debit card payments will be refunded to the same card
• Bank transfers will be refunded to the originating account
• Digital wallet payments will be refunded to the same wallet

Processing time for refunds to appear in your account may vary depending on your financial institution (typically 3-10 business days).

4.3 Partial Refunds

Partial refunds may be issued in the following cases:

• Products returned with missing components or accessories
• Products showing signs of use or damage
• Partial cancellation of a multi-item order
• According to specific terms of your service agreement

4.4 Non-Refundable Items and Services

The following are generally not eligible for refund:

• Custom development work that has been delivered according to specifications
• Software licenses that have been activated
• Services already rendered
• Implementation and setup fees once work has commenced
• Training that has been delivered

5. SOFTWARE AND DIGITAL PRODUCTS

5.1 Software Licenses

• Perpetual software licenses are eligible for refund within 14 days of purchase if the software has not been activated or installed
• Once a software license key has been activated, it is not eligible for refund

5.2 Subscription Services

• Monthly subscription services can be cancelled at any time, with service continuing until the end of the current billing cycle with no refund for the remaining period
• Annual subscriptions may be eligible for a prorated refund for the unused portion, less any applicable early termination fees as specified in your service agreement

5.3 Cloud Services

• Cloud service credits are non-refundable once purchased
• Unused cloud service capacity may be eligible for adjustment in future billing cycles rather than direct refund

6. DEFECTIVE PRODUCTS

6.1 Defective on Arrival (DOA)

For products found defective upon delivery:

• Contact us within 7 days of receiving the product
• We will arrange for replacement or repair at our discretion
• Shipping costs for returning and replacing DOA products will be covered by Tabsyst

6.2 Warranty Claims

Products under warranty:

• Follow the warranty claim process as outlined in our warranty policy
• Repair or replacement will be handled according to the terms of the warranty
• Refunds are generally not provided for warranty claims unless repair or replacement is not possible

7. PROJECT CANCELLATIONS

7.1 Implementation Projects

For enterprise implementation projects:

• Cancellation terms are defined in your Statement of Work or Master Service Agreement
• Payments for completed milestones are typically non-refundable
• Deposits may be partially refundable depending on the project stage and resources allocated

7.2 Consulting Services

For consulting services:

• Pre-paid consulting hours are refundable if cancelled with at least 48 hours notice
• Last-minute cancellations (less than 48 hours) may incur a charge of up to 50% of the scheduled service
• No-shows will be charged the full amount for the scheduled service

8. EXCEPTIONAL CIRCUMSTANCES

8.1 Force Majeure

In cases of force majeure events (natural disasters, pandemics, etc.):

• Special consideration will be given for cancellations and refunds
• Each case will be evaluated individually
• We will work with customers to find reasonable solutions

8.2 Product Discontinuation

If a product is discontinued:

• Support and warranty services will continue according to our support policy
• Refunds will not be issued solely due to product discontinuation
• Migration paths or alternatives will be offered when available

9. DISPUTE RESOLUTION

If you are not satisfied with the resolution of your refund or cancellation request:

1. Contact our customer service management team at mail@tabsyst.com
2. Provide all relevant order details and previous communication
3. We will review your case and respond within 5 business days

If an agreement cannot be reached, the dispute resolution terms in our Terms and Conditions will apply.

10. CONTACT INFORMATION

11. CHANGES TO THIS POLICY

We reserve the right to modify this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes indicates your acceptance of the revised policy.