SOFTWARE DELIVERY AND DEPLOYMENT POLICY

Last Updated: March 20, 2025

1. INTRODUCTION

This Software Delivery and Deployment Policy outlines the terms and conditions for the delivery, deployment, and implementation of software products and services offered by Tabsyst Enterprise Solutions LLP ("Tabsyst," "we," "us," or "our"). By purchasing our software products or services, you agree to the terms described in this policy.

2. SOFTWARE DELIVERY METHODS

2.1 Digital Delivery

Our software products are primarily delivered through the following methods:

• Direct Download: Access to installation files through our secure customer portal
• Email Delivery: License keys and access credentials sent to your registered email address
• Cloud-Based Access: Credentials to access our cloud-hosted solutions
• Remote Installation: Software deployed remotely by our technical team on your systems

2.2 Physical Media (Upon Request)

For customers who require physical media:

• Software can be provided on USB drives or other appropriate media upon request
• Additional charges may apply for physical media and shipping
• Standard shipping timeframes apply as specified below

3. DELIVERY TIMEFRAMES

3.1 Standard Software Products

• Digital Downloads: Access typically provisioned within 24 hours after payment confirmation
• License Keys: Delivered within 24 hours after payment confirmation
• Physical Media (when requested): Shipped within 3-5 business days

3.2 Custom Software Solutions

For custom software development:

• Delivery timeframes are specified in your Statement of Work or project plan
• Milestone deliveries will follow the schedule outlined in your project documentation
• Final deployment timing depends on project complexity and client readiness

4. SOFTWARE ACTIVATION AND ACCESS

4.1 License Key Activation

For license-based software:

• License keys must be activated within 90 days of purchase
• Activation instructions are provided with the license key delivery
• Technical support is available for activation assistance

4.2 User Account Setup

For cloud and subscription services:

• Administrator accounts are typically set up within 24 hours of purchase
• Initial login credentials will be sent to your designated administrator email
• Password reset and security protocols will be enforced during first login

5. IMPLEMENTATION SERVICES

5.1 Remote Implementation

For software requiring implementation services:

• Implementation kickoff typically occurs within 10 business days of purchase
• A project manager will contact you to schedule implementation activities
• Remote implementation is conducted via secure connection to your systems

5.2 On-Site Implementation

When on-site implementation is required:

• On-site visits will be scheduled at mutually agreeable times
• Travel expenses may apply as specified in your service agreement
• Standard on-site implementation services are available in major cities across India
• Additional charges may apply for implementation in remote locations

6. DATA MIGRATION

6.1 Data Migration Process

If your solution includes data migration:

• Data migration requirements will be documented during project scoping
• You are responsible for providing data in the format specified by our technical team
• Data validation processes will be established to ensure integrity
• Migration timeframes depend on data volume and complexity

6.2 Data Security During Migration

During data migration:

• All data transfers will be performed through secure, encrypted channels
• Temporary storage of migration data will adhere to our privacy policy
• Data migration activities will be logged and can be audited upon request

7. TRAINING AND KNOWLEDGE TRANSFER

7.1 Training Delivery

Training for your team may be delivered through:

• Live online training sessions
• On-site training workshops
• Self-paced training materials
• Video tutorials and documentation

7.2 Training Scheduling

• Standard training is typically scheduled within 30 days of software delivery
• Custom training programs follow the schedule outlined in your service agreement
• Rescheduling requests should be submitted at least 48 hours in advance

8. ACCEPTANCE TESTING

8.1 Acceptance Period

For custom software and implementations:

• Acceptance testing period will be defined in your service agreement
• Standard acceptance periods range from 5 to 15 business days
• Acceptance criteria will be documented in your project plan

8.2 Issue Reporting

During acceptance testing:

• Issues must be reported promptly through our designated project management system
• Issues will be prioritized and addressed according to severity
• Critical issues will be addressed before final acceptance

9. DEPLOYMENT TO PRODUCTION

9.1 Production Deployment

• Production deployment will occur only after acceptance testing is complete
• Deployment windows will be scheduled to minimize business disruption
• Rollback procedures will be established before production deployment
• Post-deployment monitoring will be conducted to ensure stability

9.2 Go-Live Support

During initial production deployment:

• Enhanced support coverage will be provided as specified in your service agreement
• Designated technical resources will be available during the go-live period
• Escalation procedures will be established for critical issues

10. HARDWARE REQUIREMENTS

10.1 Client Responsibilities

For on-premises software:

• You are responsible for providing hardware that meets our specified requirements
• Hardware specifications will be provided during the sales process
• System compatibility checks may be performed before deployment
• Hardware that does not meet requirements may impact performance and support

10.2 Infrastructure Assessment

• Infrastructure assessment services are available upon request
• Assessment fees may apply as specified in your service agreement