SHIPPING POLICY

Last Updated: March 20, 2025

1. INTRODUCTION

This Shipping Policy outlines the terms and conditions for the delivery of hardware products offered by Tabsyst Enterprise Solutions LLP ("Tabsyst," "we," "us," or "our"). By placing an order with us, you agree to the terms described in this policy.

For our software products and digital services, please refer to our Software Delivery and Deployment Policy.

2. ORDER PROCESSING

2.1 Processing Time

For hardware products:

• Standard orders are typically processed within 1-3 business days after payment confirmation
• Custom or large orders may require additional processing time, which will be communicated to you at the time of order

2.2 Order Confirmation

Once your order is placed, you will receive an order confirmation email containing your order details and estimated delivery timeframe.

3. SHIPPING OPTIONS AND TIMEFRAMES

3.1 Domestic Shipping (Within India)

We offer the following shipping options for deliveries within India:

• Standard Shipping: 3-7 business days
• Express Shipping: 1-3 business days
• Same-Day Delivery: Available in select metropolitan areas for orders placed before 11:00 AM local time

3.2 International Shipping

For international customers, we offer:

• Standard International: 7-14 business days
• Express International: 3-5 business days

International shipping availability, rates, and timeframes may vary based on the destination country. Import duties, taxes, and customs clearance fees are not included in our shipping rates and are the responsibility of the recipient.

3.3 Shipping Partners

We work with reputable shipping carriers including DHL, FedEx, and domestic couriers to ensure reliable delivery of your orders.

4. SHIPPING RATES

4.1 Domestic Shipping Rates

Shipping rates are calculated based on:

• Weight and dimensions of the package
• Delivery location
• Selected shipping method

Exact shipping costs will be calculated and displayed at checkout before payment is processed.

4.2 Free Shipping

We offer free standard shipping on:

• Orders above ₹10,000 for deliveries within India
• Orders above $500 for international deliveries

4.3 International Shipping Rates

International shipping rates vary based on:

• Destination country
• Package weight and dimensions
• Selected shipping method
• Customs and import requirements

5. ORDER TRACKING

5.1 Tracking Information

Once your order ships, you will receive a shipping confirmation email containing:

• Tracking number
• Estimated delivery date
• Link to the carrier's tracking website

5.2 Tracking Methods

You can track your order through:

• Our customer portal at tabsyst.com/orders
• The shipping carrier's website using your tracking number
• Contacting our customer support team

6. DELIVERY INFORMATION

6.1 Delivery Address

It is your responsibility to provide a correct and complete delivery address. Additional charges may apply for redelivery due to incorrect address information.

6.2 Delivery Attempts

For physical deliveries:

• Most carriers will make up to three delivery attempts
• After unsuccessful delivery attempts, packages may be held at the carrier's local facility for pickup or returned to us

6.3 Signature Requirement

Signature confirmation is required for:

• High-value items (exceeding ₹25,000 or $300)
• Equipment and hardware products
• Deliveries to commercial addresses

7. SHIPPING RESTRICTIONS

7.1 Geographic Restrictions

We may not be able to ship certain products to specific international locations due to:

• Import/export restrictions
• Regulatory compliance requirements
• Carrier limitations

7.2 P.O. Boxes

Deliveries to P.O. Boxes may be restricted for certain products, particularly large equipment or items requiring signature confirmation.

8. DELAYS AND ISSUES

8.1 Potential Delays

Shipping times are estimates and may be affected by:

• Weather conditions
• Customs processing for international shipments
• Carrier delays
• Public holidays
• Force majeure events

8.2 Lost or Damaged Packages

In the event of a lost or damaged package:

1. Contact our customer support team within 7 days of the expected delivery date
2. Provide order number and tracking information
3. We will work with the shipping carrier to resolve the issue
4. Depending on the circumstances, we may issue a replacement or refund

9. HARDWARE INSTALLATION

For enterprise hardware solutions requiring installation:

• Installation services are scheduled separately from product delivery
• Our technical team will contact you to arrange installation after delivery confirmation
• Standard installation services are available in major metropolitan areas of India
• Additional charges may apply for installation in remote locations

10. INTERNATIONAL CUSTOMERS

10.1 Customs and Import Duties

For international shipments:

• Import duties, taxes, and customs clearance fees are the responsibility of the recipient
• These fees are collected by the shipping carrier or customs authority, not by Tabsyst
• Failure to pay these fees may result in delivery delays or returned shipments

10.2 Customs Documentation

We provide accurate customs documentation including:

• Commercial invoice
• Packing list
• Certificate of origin (when required)

11. CHANGES TO THIS POLICY

We reserve the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes indicates your acceptance of the revised policy.

12. CONTACT INFORMATION